RESPONSE TO LETTER SENT TO THE BRITISH LIBRARY

Dear Lynne,
Thank you for your reply at what must be an extremely busy not say testing time for you and all at the British Library. I am always happy to offer my views at any time to an institution to which, as I said, I have been devoted for so many years. Looking round, I dont think I'm QUITE the oldest inhabitant (1953) but I may flatter myself.
Currently I am interested by a suggestion made by my daughter Flora Fraser who not only works in the BL but also works a great deal in the Bibliotheque Nationale. As you probably know, it is possible to order seats there on-line. It seems to me from outside that this would be a possible option, allowing forward planning and preventing frustration in out of town readers, as well as others.
With best wishes
Yours Antonia 

Dear Lady Antonia
Many thanks for your email and the letter. We are all concerned to ensure that the British Library works as well as possible for all our readers. We are currently assessing with colleagues the main issues arising from the last three to four weeks and would much welcome a discussion with you in due course when we have some practical suggestions for improving even more our handling of the issues of constrained capacity.
With best wishes Lynne